Returns & Exchanges
At dumbwireless, we offer a 14-day return window for devices in original condition to ensure you find the perfect balance of connectivity and simplicity. Please note that a restocking fee may apply to opened electronics to maintain our commitment to affordable quality.
Initiate Your Return
Contact our support team via the portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all chargers, cables, manuals, and protective films.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the device's condition and reset status, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing